Privacy Notice
Insights Counselling & Training and Your Mental Wellness Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07534316355
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery: · Names and contact details · Payment details (including card or bank information for transfers and direct debits) · Webinar recordings
We collect or use the following information for service updates or marketing purposes: · Names and contact details · Marketing preferences · Recorded images, such as photos or videos · Webinar recordings · IP addresses · Records of consent, where appropriate We collect or use the following information to comply with legal requirements: · Name · Contact information · Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are: · Consent Our lawful bases for collecting or using personal information for service updates or marketing purposes are: · Consent Our lawful bases for collecting or using personal information for legal requirements are: · Consent
Where we get personal information from
· People directly
How long we keep information
It is extremely important that each counselling and supervision session remains confidential, however there may at times be a legal duty or exceptional circumstances which may result in following disclosure procedures in cases of:
Child protection issues Safeguarding issues. Risk of harm to yourself or others. Acts of treason or terrorism. Court instruction to give information. If there is reasonable cause for concern over safety of practice.
Storage: all documents, contact details and session notes will be stored safely and securely in compliance with current GDPR legislation for as long as is necessary for the specific reason it was originally collected.
Who we share information with
Data processors
Funnel Sketchers This data processor does the following activities for us: Manage CRM. Stripe.
Others we share personal information with
· Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal data. Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint
Last updated
4 July 2024
